MEET your ai ARCHITECT
Engineering Reliability
For Dental Practices
Hi, my name is Reid. I spent years engineering enterprise AV and IT systems for high-stakes environments in Las Vegas, supporting organizations like Caesars, MGM, Wynn, Aria, Fontainebleau, and more. I’ve also worked with teams at Oracle, ServiceNow, Nvidia, Databricks, Deloitte, and Google on infrastructure where failure is not an option.
After getting my braces, I realized there was a much better way to improve the experience not only for patients like me, but also for doctors, front desk teams, and dental students. Even though many parts of the process were great, it still took far too long to get answers, schedule appointments, and get help when I needed it. Between answering machines, missed callbacks, and long hold times, the experience often felt frustrating and slow.
After I had my braces, I also needed after-hours support, help rebooking appointments, and quick answers to post-braces and dental questions. But there was no system in place to handle that.
Desstopp AI turns that pain point into a strength by giving dental practices a zero-downtime AI front desk and communication layer, helping them stop losing patients to missed calls, delays, and friction. With Desstopp AI handling the busywork, your team can stay focused on delivering high-level patient care while every caller and website visitor is taken care of.
✓ 8+ Years of Enterprise Infrastructure and System Integration
ORIGINS // SYSTEM ARCHITECT
Built To Handle
The Extreme
What started as a deep curiosity for how systems connect and communicate grew into a career spanning over a combined 8 years across enterprise AV, IT, telecommunications, with a deep learning in cloud infrastructure, and systems engineering.
SYSTEM STATUS: SECURE ●
Managing The Massive
I've built and maintained technology systems for some of the largest organizations in Las Vegas. Managing AV and IT infrastructure across casino floors, hotel operations, and large-scale live events taught me one fundamental truth:
When systems are properly automated and integrated, businesses run faster, staff stress decreases, and the customer experience improves dramatically.
Verified Expertise
ServiceNow Administration
STATUS: CERTIFIED
Oracle Database SQL
VERIFICATION: VERIFIED
Splunk Enterprise Security
STATUS: CERTIFIED
Cloud Security & Audit
LEVEL: FOUNDATIONAL
Business Intelligence
ISSUER: VILLANOVA
TCP/IP Core Services
STATUS: DEPLOYED
OPERATIONAL VULNERABILITY
The Silent Leak
In Your Practice
Practices lose patients every day to missed calls, slow follow-ups, and after-hours gaps that no one is staffed to cover. The front desk is the heartbeat of your practice but it is also the most overwhelmed.
AI has reached a point where it can handle repetitive, high-volume tasks reliably, around the clock, at a fraction of the cost. This isn't about replacing your team. It's about giving them back the time to focus on what only a human can do while the system handles everything else.
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